For Residents

Resident Resources

Resident Resources2024-06-21T05:44:08+00:00


Resident FAQ

Can you hold a place before I apply?2024-06-11T11:04:49+00:00

Unfortunately, no, we cannot hold a property until a lease is signed by all parties and the rental deposit has been paid to PURE Property Management.

How much will it cost for me to move in once I’m approved for a rental?2024-06-11T11:05:43+00:00

PURE Property Management’s standard move-in costs are the first month’s rent is due upon lease signing. We also offer a Security Deposit Replacement Program. With this option, you will pay a monthly non-refundable fee for the duration of your tenancy instead of the traditional upfront deposit. Along with your monthly rent, you will be billed $39 per month for our Resident Benefits Package which includes many resident benefits to make your renting experience better, limit your liability, and make for a smooth transition into your new rental home. Details on this resident program can be found at this link: Resident Benefits Package.

How old do you have to be to apply?2024-06-11T11:06:31+00:00

Applicants must be over the age of 18 to apply.

Is the security deposit refundable?2024-06-11T11:07:20+00:00

Yes, the security deposit is refundable depending on the condition of the property. Within 21 days of your lease termination date, our property management team will provide a report from the move-out inspection, documenting damages, if any, to be charged that are considered beyond normal wear and tear. If you had given us a security deposit at move-in, those deductions will be subtracted from the security deposit and the balance will be refunded to you. If you elected to use the Security Deposit Replacement Program, the charges for those deductions will be charged to you per the terms of that program.

Is there a pet deposit?2024-06-11T11:08:24+00:00

To help ensure ALL of our residents understand our pet and animal-related policies, we require everyone to complete a third-party screening and review process, including applicants with no pets. This process ensures we have formalized pet and animal-related policy acknowledgments and accurate pet/animal records. PetScreening charges $25 per pet for a household pet screening. This Is a separate charge from the rental application fee. There is no charge for the profile created for an assistance animal accommodation request and no charge for the profile created for residents without a pet/animal. A link will be emailed to you to complete a pet/animal application through

Only pet owners will need to pay the profile renewal fee. Assistance Animal and no-pet profiles renew at no cost.

There is no fee for verified assistance animals. Monthly fees for pets will range between $50 and $100 per month per pet.

Only select properties allow pets. The following breeds are not permitted: Pit Bulls, Alaskan Malamutes, Rottweilers, Akita, Chow, American Staffordshire Terrier, and American Bulldog. Doberman Pinscher, Boxer, German Shepherd, Great Dane, Siberian Husky, Wolf-hybrid, Presa Canario, and any dog that has any of the above breeds in their lineage. If a dog has a history of violent behavior it is not allowed on the property.

Assistance animals which include service animals and support animals are not considered pets and are not subject to any fees. We do require a complete and approved screening via PetScreening will request the necessary documentation to verify the assistance animal.

Do I need to have insurance prior to move-in?2024-06-11T11:09:07+00:00

As part of our Resident Benefit Package, you will receive automatic protection at move-in with Resident Liability Insurance. This keeps you in compliance with your lease insurance requirements and provides peace of mind that you are covered at move-in. Although we recommend you keep the automatic protection in place during your lease, Residents providing proof of their own renters insurance with at least $100,000 in personal liability and listing PURE Property Management as Additionally Insured, and keeping their renters insurance active and current throughout the course of their lease, may opt-out of the automatic insurance provided at move-in.

Who pays for utilities and how is the service setup?2024-06-11T11:10:06+00:00

Per the terms of our lease agreement, it is a resident’s responsibility to transfer and pay for all utilities available to the property (Gas & Electric, Water, Trash, TV, Telephone, etc.), unless otherwise agreed in writing by PURE Property Management. As part of our Resident Benefit Package, we will provide assistance with the challenging process of setting up utilities, getting them transferred to your name, and establishing connection. Once you have been approved for your rental and your lease is signed, you will be contacted by our Concierge Utility Team. They will get you the best rates and take you through the entire utility setup process.

How do I apply?2024-06-11T11:10:54+00:00

To apply for one of our properties, navigate to the Rentals page and select which long-term property you would like to apply for. Then click Apply Now to apply online.

How do I pay rent?2024-06-11T11:11:39+00:00

Rent is due and required to be paid every month, by the first day of each month, in our online Resident Portal, as direct deposit into PURE Property Management’s broker trust account.

If I want to get a pet later, is it allowed after move-in?2024-06-11T11:12:42+00:00

If the property you are leasing is a pet friendly home, adding a pet during the course of your lease may be considered, subject to our standard pet policies. All pets are subject to a “pet screening” at a cost of $20 per pet. Restrictions are as follows: two pets maximum (some HOAs allow only one pet), acceptable size and breed, and a signed lease pet addendum by the resident. The following dog breeds may be cause for rejection: Akita, American Bulldog, Bullmastiff, Mastiff, Chow, Doberman, German Shepherd, Husky, Presa Canario, Pit Bull, Siberian Husky, Staffordshire Terrier, Wolf Dog, Bull Terrier, Pit Bull Terrier, Rottweiler, and any mix or combination of the any of these.

My lease expiration is coming and I want to extend for another lease term. What do I do?2024-06-11T11:13:35+00:00

Notify one of our staff members in writing as soon as possible. Sometimes there may be a slight rent increase as part of the lease extension. Provided you are in good standing with your rent payments and otherwise not in breach of your lease agreement, extensions are in most cases considered and may be approved at the discretion of the landlord. One of our property managers will also want to meet you for a property walk through before agreeing to an extension.

My lease expiration is coming and I plan to move out. What do I do?2024-06-11T11:14:27+00:00

Notify one of our staff members in writing as soon as possible, at least market-4-days before your lease end date. One of our property managers will then contact you to arrange a pre-move out inspection (typically scheduled for two weeks before the move-out date). It is at this pre-move inspection that we will provide recommendations to you for cleaning and repairs so you can get as much of your security deposit back as possible following your move. We will also schedule a full move-out inspection at the property, after you have moved out and vacated the property, to record the condition of the property and any items which warrant a charge to the security deposit.

I want to move out, but my roommate wants to stay. What do I do?2024-06-11T11:15:19+00:00

Notify one of our staff members about your desired move-out date, in writing, as soon as possible. Our staff can then advise you on your remaining obligations, best options based on the terms of your lease, your desired move date, and after speaking with the roommate(s).

Who is responsible for paying for repairs & maintenance requests?2024-06-11T11:16:32+00:00

The responsibility for paying for repairs and maintenance depends on the repair itself and the cause of the need for maintenance. Normal wear and tear as well as regular maintenance items are typically the responsibility of the landlord. The resident is charged for all repairs or replacements caused by the resident, pets, and guests above and beyond normal wear and tear. Residents are also charged for damage to the property because of failure to report a problem in a timely manner and for repair of drain blockages or stoppages unless caused by defective plumbing.

Are there any specific reasons why a lease would not be renewed?2024-06-11T11:17:35+00:00

There are several factors which determine eligibility for a lease renewal and in some cases, PURE Property Management may choose to not renew a resident’s lease:

  1. Any lease renewal is contingent upon the resident accepting a rent increase when, in the judgment of PURE Property Management, an increase is warranted based on current market comparatives.
  2. A lease may not be renewed if the resident has not shown a standard of care to the property during the lease period and the property has experienced significant pet damage or other damages beyond normal wear and tear.
  3. PURE Property Management provides that our residents residing within premises under our management shall have the right to quiet enjoyment of the property and expects all residents within the premises to be respectful to one another and to Landlord. PURE Property Management will not renew the lease agreement of any resident who has engaged in disruptive behavior which is considered by PURE Property Management, in our judgement, to be a nuisance or has engaged in any of the following toward our company, agents, property managers, vendors, or any other person associated with the company or property:
    • Sues or threatens to sue North Count Property Group or landlord
    • Demonstrates rude, obnoxious, belligerent, hostile, or threatening behavior and language, including voicemails, emails or texts.
    • Demonstrates ongoing dissatisfaction with the property, our management, or the level of services provided
    • Demonstrates non-compliance with HOA rules/regulations or by committing lease violations
Go to Top