San Diego Office
16516 Bernardo Center Dr, #200
San Diego, CA, 92128
Office Hours: Monday-Friday 9:00 am-5:00 pm
By Appointment Only
Phone: 858-675-9515
Email: sandiego@purepm.co
San Diego Portal Login
Call Us
Chula Vista Office
3450 Bonita Rd, #110
Chula Vista, CA, 91910
Office Hours: Monday-Friday 9:00 am-5:00 pm
By Appointment Only
Phone: 619-746-6547
Email: sandiego@purepm.co
Chula Vista Portal Login
Call Us
Resident FAQ
Unfortunately, no, we cannot hold a property until a lease is signed by all parties and the rental deposit has been paid to PURE Property Management.
PURE Property Management’s standard move-in costs are the first month’s rent is due upon lease signing. We also offer a Security Deposit Waiver Program. With this option, you will pay a monthly non-refundable fee for the duration of your tenancy instead of the traditional upfront deposit. Along with your monthly rent, you will be billed for our Resident Benefits Package which includes many resident benefits to make your renting experience better, limit your liability, and make for a smooth transition into your new rental home.
Applicants must be over the age of 18 to apply.
Yes, the security deposit is refundable depending on the condition of the property. Within 21 days of your lease termination date, our property management team will provide a report from the move-out inspection, documenting damages, if any, to be charged that are considered beyond normal wear and tear. If you had given us a security deposit at move-in, those deductions will be subtracted from the security deposit and the balance will be refunded to you. If you elected to use the Security Deposit Replacement Program, the charges for those deductions will be charged to you per the terms of that program.
Investor FAQ
NO CASH OUT OF POCKET is required to start the process with any of our programs if you are starting with us with a vacant property… we get our fees only when we find acceptable renters, we have moved them into the property, and the rent is collected. There are NO upfront fees or start-up costs to you. The only exceptions to this are if we are asked by an owner to manage home improvement projects to make their home “rent ready”, when taking on a rental property with a resident in possession, or if the property is being transferred from another property manager.
Yes, we are happy to step in as your property manager with a resident in possession and/or another property manager involved, provided the resident is in good standing with rent collection, you have informed the other property manager of your decision to change, and there are no resident/landlord legal matters pending.
PURE handles the collection of rent monthly from the resident by check, online bank payment through our resident portal, or credit card. The rent is deposited into the PURE Broker Trust Account, then dispersed to you after we take our fees and expenses. You’ll get a monthly statement on all financial activity related to your property and your owner disbursement by the 10th day of each month after the closing of our monthly accounting cycle. These reports are available to you online at any time through the Owners Portal on the PURE website, so you can keep up on what’s going on at any time.
Yes, but only in cases when a property is vacant. If the owner or resident is still residing at the property, lockboxes will not be used. Under certain conditions and when a property meets specific criteria, we have “self-access lockboxes” which allow Realtors and prescreened/prequalified prospective residents who have provided valid identification to have access to a property for viewing by themselves. Self-access lockboxes are only used when a property is unfurnished and vacant (no resident or persons currently occupying the unit). Self-access showings are within a very limited time window through unique access code to an electronic lockbox. The unique code captures exactly which prospective residents have accessed and departed the property and at what time. This is very effective in helping us get your property rented quickly. During periods of self-show activity, PURE makes regular visits to the property to make sure it is locked, safe, and secure.
