We receive rental inquiries from prospective residents through many disparate sources (telephone, email, online rental sites, broker referrals, texts, walk-ins, etc.). We have an advanced system in place to capture all inquiries in our data base and respond quickly to each one:
- Leasing Department Call Center: Our leasing department is open and available to take calls every day (Monday – Friday 9am – 5pm), staffed by a team ready to discuss available rental properties with interested parties and perform initial resident screenings.
- Email Autoresponder: Our advanced marketing system captures every online inquiry, automatically adds it to our database with a tag for the specific property and sends an autoresponder email with essential information pertaining to your property with instructions on how to schedule a showing. The autoresponder email is critical to providing a rapid reply since many inquiries come in after normal business hours.
- Scheduling Showings Online: All our listings, response emails, and phone interaction provide instructions to schedule a showing online at a time convenient to the prospective renter. Available time slots for viewing the property are visible through a web interface to schedule a showing at a time convenient to them with a click of the mouse. This adds a high degree of efficiency since there is no back and forth calling to select and confirm a time for the showing.
- Leasing Manager Follow Up: Each morning, our Leasing Manager starts the day on the phone and in email following up with prospective residents who have previously inquired. This provides the full follow up loop to make sure we respond quickly and don’t miss any opportunities to get your property rented!
